FAQ & policies.
Everything about deposits, changes, and orders in one place. Still have a question? Send us a message at the bottom.
No refunds
All sales are final. We do not offer refunds on services, deposits, or products.
This applies whether you paid a deposit or paid in full when you booked.
Deposits
New clients pay a $35 deposit to hold their appointment. It comes off your total on the day.
Deposits are non refundable. If you cancel, the deposit is not returned.
Cancelling and rescheduling
Reschedule or cancel online at lashdestination.com/manage, up to 48 hours before your appointment. You'll need the email and phone number you booked with.
Inside 48 hours, appointments can't be changed online and deposits are not refunded. After more than two cancellations, a $35 deposit applies to your next booking.
VIP Club membership policy
The VIP Club is $49.99 a month, billed to your card on the same date each month until you cancel. After each successful payment a $50 Member Credit is issued to your Lash Destination account.
Skip a month before the published monthly cutoff and you are not charged for that cycle. Cancel any time from your account or by contacting us: there is no term and no cancellation fee. Cancelling stops future payments; it does not refund payments already made.
Member Credits apply to eligible full-price products, cannot be exchanged for cash, and expire as set out in the VIP Club Terms. Member pricing, free shipping over $59 and birthday gifts apply to eligible orders only and do not stack with every promotion.
Product orders
All product sales are final. Because our products are used around the eyes, we can't accept returns or exchanges.
If your order arrives damaged or you received the wrong item, message us within 48 hours of delivery with a photo so we can look into it.
Orders ship from Los Angeles in 1–2 business days. VIP Club members get free standard shipping on eligible orders of $59 or more.
Good questions.
How do I reschedule or cancel?+
Go to lashdestination.com/manage and enter the email and phone number you booked with. You can move or cancel your appointment up to 48 hours before it starts.
Do I need a deposit?+
New clients do, and so does anyone who has cancelled or rescheduled more than twice. Returning clients book without one. You can also choose to pay in full when you book.
Can I get a refund?+
No. All services, deposits, and products are final sale. See our refund policy above.
How do I use my 10% code?+
Sign up at the bottom of any page and your code shows up right away. Enter it at checkout in the shop. It works once per customer on your first order.
Where is the studio?+
3150 Wilshire Blvd, Los Angeles, CA.
When are you open?+
Monday through Friday, open 24 hours. Saturday and Sunday by request, just ask when you book.
Talk to the studio.
Booking changes, order questions, anything else. Ready to book? Book an appointment.